The most common problems with FastManager can usually be resolved by following the steps outlined here:
Troubleshooting Common Problems
“Cannot find input table or query” happens when FastManager has lost its connection to the database. And that happens when the computer has momentarily lost its connection to the network,
Double-check that your computer can reach the shared folder or network location where the FastManager database is stored, then close and reopen FastManager. Or restart your computer
If the problems continues, you may need to have your network administrator or I.T Support person examine why the computer is intermittently dropping its link to the network
Disk or network error
indicates that the computer has lost its connection to the network, and as a result FastManager has lost its connection to the database.
- Double-check that your computer can reach the shared folder or network location where the FastManager database is stored, then close and reopen FastManager.
- Or restart your computer
If the problems continues, you may need to have your network administrator or I.T Support person examine why the computer is intermittently dropping its link to the network
When launching FastManager, you see the error message:
FastManager cannot access your database files …
Most likely there is a 2nd tax is being charged on the Invoice, but you can't see it on the Sales Screen because 'Tax 2' is disabled in the Preferences:
File → Preferences → (continue) → Options
Disable Tax 2
After that, close and reopen the Sales Screen (if it was open)
Remember to also go to 'Edit → Customers' to check that customer's setup on the Financial tab (set Tax 2 to “Non”)
There are only 2 possibilities:
Solution:
Save
step.
With the steps below we will reset FastManager's local configuration and cache.
This is often the solution to various minor glitches and other obscure issues that can crop up in certain systems or environments.
First of all, check the lower-left corner of the FastManager program window for the “path” to your Company Database
Make a note of that path, you will need it later.
Close FastManager
Next, press the Windows Key + R (simultaneously) on your keyboard to bring up the Run command
Type (or copy/paste) the following and press Enter:
%USERPROFILE%\AppData\Local\JCWSoftwareLLC\
Finally, (re)connect FastManager to the database
Go to Programs and Features
in Windows Control Panel
First - ;ocate FastManager Updates
and uninstall it (if it is listed)
Next, locate FastManager
and uninstall it
Now go to the FastManager website and download the FastManager “setup” program (select: 'Existing Customer' from the Download
menu):
Once the setup program has downloaded, locate it in your 'Downloads' folder (or wherever your browser puts the downloads) and double-click on it to start the FastManager installation process:
The process for updating FastManager is simply a matter of downloading the update from our updates page, and then installing it on the computer:
Latest Update
announcement (to the right of the pagefastmanagerupdate_201xxx.exe
in your downloads folderIf you have not already done so, open a new support ticket, requesting that we test/repair and optimize your databases.
Once the support request has been created, we will respond (by email) with a unique upload link that you can send the ZIP file through.
Step 1: locate your “FastManager Data Folder”
This is the folder where your company database is stored, as well as various other files and folders that FastManager uses.
Using Windows File Explorer locate that folder. In it you will find the following files:
db.qdb
catalogs.mdb
(or it might be just catalogs
)And some folders, such as:
thumbnails_1
upsshippinglabels
Here is an example:
db.qdb
.
Step 2: Compress (zip) the database files
Ctrl
+ left-click
to selectively highlight the 2 database files.db.qdb
and catalogs.mdb
(might be listed as just: catalogs
)Send to --> Compressed (Zipped) Folder
This will zip the selected files together into one ZIP archive
Now you should have a new file in that folder called: db.zip
or, possibly: catalogs.zip
.
If you have any trouble with, or questions about, any of the above steps - please feel free to make use of the 'Live Support' facility on our website: