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 Help

Troubleshooting Common Problems

The most common problems with FastManager can usually be resolved with the following steps:

  1. Clear the program cache
  2. Perform a 'Clean' Reinstall
  3. Install the latest program update
  4. Send the company database/s to the HelpDesk for testing, repair & optimization

More Thoughts


Clear FastManager's Cache


With the steps below we will reset FastManager's local configuration and cache. This is often the solution to various minor glitches and other obscure issues that can crop up in certain systems or environments.

NOTE:
This will also reset all your internal preferences, such as column-widths and saved filters.

This will not affect your company database (Customers, Orders, etc..), but it will make FastManager “forget” where the database is, which is really no issue - you will simply reconnect FastManager to the company database afterward.


First of all, check the lower-left corner of the FastManager program window for the “path” to your Company Database



Make a note of that path, you will need it later.

If it says: “MS SQL SERVER” then you will need to take note of your SQL Connection settings. Click Here for more info

Close FastManager

Next, press the Windows Key + R (simultaneously) on your keyboard to bring up the Run command

Type (or copy/paste) the following and press Enter:

%USERPROFILE%\AppData\Local\JCWSoftwareLLC\


  • This will open Windows File Explorer to FastManager's local configuration folder
  • Delete everything in that folder



Finally, (re)connect FastManager to the database

Clean Reinstall

When doing a Clean Reinstall, it is important to also clear the cache (see above)


Go to Programs and Features in Windows Control Panel

First - ;ocate FastManager Updates and uninstall it (if it is listed)

Next, locate FastManager and uninstall it






Now go to the FastManager website and download the FastManager “setup” program (select: 'Existing Customer' from the Download menu):

It is important to download a new version of the setup program rather than use one you might already have saved



Once the setup program has downloaded, locate it in your 'Downloads' folder (or wherever your browser puts the downloads) and double-click on it to start the FastManager installation process:



Update FastManager

If you do not have an active subscription, you will not be able to install the latest program update!
You must first have the actual program installed (see above) before you can install the update

The process for updating FastManager is simply a matter of downloading the update from our updates page, and then installing it on the computer:

  • Go to www.fastmanager.com and check on the home page under the Latest Update announcement (to the right of the page


  • Then click on the link to be taken to the downloads page
  • From there you can download the latest update



  • Locate the file fastmanagerupdate_201xxx.exe in your downloads folder


  • double-click the file to start the install process
  • accept all the defaults
  • reboot if prompted
If you have FastManager installed on multiple computers, it is important that you update all of them to the same Revision Number

Test/Repair The Databases

In order to start this process, there will have to be an open support ticket on our HelpDesk -

Create a Support Request

If you have not already done so, open a new support ticket, requesting that we test/repair and optimize your databases.

  • You can Click Here to go there and open the ticket now.


Once the support request has been created, we will respond (by email) with a unique upload link that you can send the ZIP file through.

  • Please do not attach the database files directly to the ticket (or to an email), they will be rejected by our ticket system for space and security reasons.


More Thoughts

  • Make sure that the FastManager Data Folder is *excluded* from real-time scanning in the antivirus software on ALL computers
  • Make sure that the FastManager Data Folder is NOT included in any kind of automated backup or sync tools
  • If you continue to experience laginess and slowness in the program, you may want to consider moving the Data Folder to a new host.
    • Or upgrading the database backend to SQL Server (contact us for more info)



If you have any trouble with, or questions about, any of the above steps - please feel free to make use of the 'Live Support' facility on our website:

  • (available Monday to Friday, from 9am to 5pm EST)


⇐ Knowledgebase

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