The most common problems with FastManager can usually be resolved with the following steps:
With the steps below we will reset FastManager's local configuration and cache.
This is often the solution to various minor glitches and other obscure issues that can crop up in certain systems or environments.
First of all, check the lower-left corner of the FastManager program window for the “path” to your Company Database
Make a note of that path, you will need it later.
Close FastManager
Next, press the Windows Key + R (simultaneously) on your keyboard to bring up the Run command
Type (or copy/paste) the following and press Enter:
%USERPROFILE%\AppData\Local\JCWSoftwareLLC\
Finally, (re)connect FastManager to the database
Go to Programs and Features
in Windows Control Panel
First - ;ocate FastManager Updates
and uninstall it (if it is listed)
Next, locate FastManager
and uninstall it
Now go to the FastManager website and download the FastManager “setup” program (select: 'Existing Customer' from the Download
menu):
Once the setup program has downloaded, locate it in your 'Downloads' folder (or wherever your browser puts the downloads) and double-click on it to start the FastManager installation process:
The process for updating FastManager is simply a matter of downloading the update from our updates page, and then installing it on the computer:
Latest Update
announcement (to the right of the pagefastmanagerupdate_201xxx.exe
in your downloads folderIn order to start this process, there will have to be an open support ticket on our HelpDesk -
If you have not already done so, open a new support ticket, requesting that we test/repair and optimize your databases.
Once the support request has been created, we will respond (by email) with a unique upload link that you can send the ZIP file through.
If you have any trouble with, or questions about, any of the above steps - please feel free to make use of the 'Live Support' facility on our website: