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Backup your databases

It is not a good idea to include the FastManager Data Folder in any kind of automated backup process (like Carbonite), or a cloud-folder sync service (such as Google Drive or Dropbox).
Rather manually ZIP the databases, then move them to another folder and let that folder be included in the automated backup.


Step 1: locate your “FastManager Data Folder”

This is the folder where your company database is stored, as well as various other files and folders that FastManager uses.

  • Open FastManager and check in the lower-left corner of the program window, there you will see the “path” to where your main company database is stored.


NOTE:
If the database location reads as: 

MS SQL SERVER

then these instructions are not relevant. Please contact the helpdesk and let them know you have a SQL database.


Using Windows File Explorer locate that folder. In it you will find the following files:

  • db.qdb
  • catalogs.mdb (or it might be just catalogs)

And some folders, such as:

  • thumbnails_1
  • upsshippinglabels
  • … and a few others.

Here is an example:



The most important file to have a backup of is db.qdb.
This is the file which contains all your customers, orders, and everything else (except your catalogs and items, those are stored seperately)


Step 2

Get everyone to close FastManager

  • Right-click on the file: db.qdb and select Send To → Compressed (zipped) folder
  • Repeat the process with the file called: catalogs.mdb (might be listed as just: catalogs)


Now you should have 2 new files in that folder called: db.zip and catalogs.zip.



That is your backup.

You can now upload these 2 files to your cloud service of choice, or to the link provided by our HelpDesk, if you need us to do maintenance on the database/s for you.